Terms of Service
These Terms of Service govern the access and use of the Greeto platform (getgreeto.com) by dental clinics, doctor practices, and healthcare managers. Please review these terms carefully before connecting your practice number.
Greeto is strictly an administrative front-desk and scheduling assistant. Greeto is NOT a licensed healthcare provider, medical doctor, dental practitioner, or diagnostic system. Greeto does not dispense medical advice, formulate clinical diagnoses, or prescribe treatments. Any triage escalation triggered by Greeto is an operational protocol to alert your human clinical team or direct emergency inquiries to local public emergency responders (911 / 112).
1. Acceptance of Terms & Eligibility
By registering an account, connecting a clinic WhatsApp Business phone number, or accessing the Greeto platform ("Service"), you enter into a legally binding agreement with Greeto (getgreeto.com).
Practice Authority Warranty:
You represent and warrant that you are at least 18 years of age and hold legal authorization to bind the dental clinic, healthcare practice, or medical facility on whose behalf you register. If you do not have such authority, you must not use or configure the Service.
2. Description of Greeto Services
Greeto delivers an autonomous digital front-desk platform for local appointment-based practices. Key capabilities include:
- 24/7 WhatsApp AI Receptionist: Autonomous message response using LangGraph agent orchestration and clinic-defined practice knowledge bases.
- Real-Time Doctor Scheduling: Doctor shift lookups, chair allocation, multi-staff booking, and Google/Cal sync integrations.
- Attendance Deposit Holds: Automated deposit collection links to reduce patient no-show rates via integrated payment gateways.
- Live WhatsApp Takeover Inbox: Instant notification and seamless human takeover when a patient requires human staff intervention.
3. Critical Medical & Triage Disclaimer
NO DOCTOR-PATIENT RELATIONSHIP CREATED BY GREETO
Greeto is exclusively an operational communication and scheduling software. Greeto does not evaluate clinical symptoms, formulate diagnoses, or prescribe remedies.
Emergency Protocol: When Greeto detects keywords indicating severe trauma, chest pain, acute facial swelling, or respiratory distress, the system immediately halts routine conversational booking, alerts the patient to call emergency services (911/112), and escalates the conversation in your Live Takeover Inbox.
The Practice remains exclusively responsible for the clinical judgment, triage verification, and timely response of its licensed medical personnel.
4. Clinic Account & Staff Responsibilities
When operating a Greeto clinic portal, the Practice agrees to:
- Maintain truthful, current, and accurate practice profiles, working hours, doctor rosters, and service price lists.
- Protect all staff login credentials and immediately notify Greeto at contact@getgreeto.com upon discovering unauthorized access.
- Ensure staff responding via the Live Takeover Inbox adhere to patient privacy and professional healthcare ethics.
5. WhatsApp & Patient Consent Compliance
Because Greeto operates via the official Meta WhatsApp Cloud API, Practices must strictly adhere to the following rules:
Permitted Communications:
- Patient-Initiated Dialogues: Greeto operates as an inbound receptionist responding to patients who reach out to your business number.
- Appointment Confirmation & Reminders: Outbound messages may only be sent to patients who have actively scheduled or consented to appointment notifications.
- Prohibition on Unsolicited Bulk Spam: Practices are strictly prohibited from using Greeto to broadcast unsolicited promotional blasts or purchasing third-party marketing lists. Violation will trigger immediate account suspension.
6. AI Autonomy & Human Takeover Duty
While Greeto leverages advanced agentic AI models with contextual reasoning, automated systems are probabilistic:
- Continuous Staff Oversight: The clinic agrees to monitor the Live WhatsApp Takeover Inbox during operating hours to review escalated queries and appointment handoffs.
- Seamless Human Takeover: Once human clinic staff send a message through the Live Takeover Inbox, Greeto automatically pauses AI autonomous generation for that patient thread until staff explicitly re-enable AI reception.
- Strict Practice Scope & 2-Strike Protection: The AI receptionist is strictly constrained to dental care, clinic hours, doctor availability, appointment bookings, and practice policies. Any repeated off-topic prompt abuse (e.g. general chit-chat, exam homework, coding requests) is automatically stopped under our 2-strike safety protocol and escalated to staff.
- Knowledge Base Accuracy: The AI draws factual answers from your clinic knowledge settings (FAQ, doctor profiles, pricing). The clinic is responsible for verifying that uploaded knowledge items are up-to-date and accurate.
7. Subscriptions, Trials & Billing
Greeto offers recurring subscription tiers (Starter, Growth, and Custom Clinic Groups):
14-Day Free Trial
New practices receive a 14-day fully featured trial without upfront commitment. You may cancel at any time during the trial without charge.
Monthly & Annual Billing
Subscriptions auto-renew at the end of each billing cycle. Annual billing plans receive a 20% discount and are billed in advance.
Cancellation & Proration
You may cancel your subscription at any time through the Clinic Settings tab. Your access continues until the end of your prepaid period.
Meta Cloud API Message Units
Each tier includes a generous allocation of AI WhatsApp replies per month. Overage rates or plan upgrade options apply if volume exceeds tier limits.
8. Deposit Holds & Gateway Fees
Practices may collect temporary appointment deposit holds via Razorpay to deter no-shows:
- Platform-Managed Holds: For clinics utilizing Greeto's managed Razorpay deposit rail, a plan-based facilitation fee (1.5% on standard tiers) applies to successfully captured deposit transactions.
- Custom Razorpay Integration (BYO Gateway): Clinics that connect their own Razorpay Key ID and Secret in Clinic Settings enjoy 0% platform fees by Greeto (only standard Razorpay merchant gateway fees apply).
- 30-Minute Temporary Hold Expiry: When a deposit is required, the chair slot is temporarily held (PENDING_CONFIRMATION) for a practice-configured window (default 30 minutes). If unpaid, the reservation automatically expires and returns to the clinic's open calendar roster.
- 100% Clinic-Determined Deposit & Refund Policy: Greeto acts solely as a technical software conduit. Any policy regarding deposit refunds, late cancellation forfeitures, waiver allowances, or offsetting against in-clinic invoices is established, published, and executed entirely by each individual dental practice. Greeto has no liability or role in patient-clinic refund disputes.
9. Data Ownership & Intellectual Property
Clear Separation of Ownership:
- Your Data: The Practice retains all rights, title, and interest in its patient contact records, doctor schedules, and clinical service details.
- Greeto Technology: Greeto retains all ownership of the platform software, user interface design, LangGraph agent workflows, prompt engineering frameworks, and brand marks (greeto.).
10. Warranties & Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GREETO, ITS DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF CLINIC REVENUE, EMPTY CHAIR APPOINTMENTS, OR META API DOWNTIME). GREETO'S TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOUR PRACTICE TO GREETO IN THE PRECEDING THREE (3) MONTHS.
11. Suspension & Termination
We may suspend or terminate your clinic's access immediately if:
- Your practice violates Meta's WhatsApp Business Policies or sends spam marketing messages.
- Subscription fees remain unpaid following standard grace period notifications.
- The service is abused to transmit fraudulent, defamatory, or unlawful materials.
Upon termination, you may request an export of your appointment logs within thirty (30) days by contacting support.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the substantive laws of the Republic of India, without regard to its conflict of law provisions.
Dispute Resolution Procedure:
- Informal Resolution: In the event of any controversy or dispute, the parties shall first attempt in good faith to resolve the matter informally by notifying contact@getgreeto.com.
- Arbitration: If unresolved within thirty (30) days, the dispute shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The seat and venue of arbitration shall be in India, conducted in English by a sole arbitrator mutually agreed upon.
- Jurisdiction: Subject to arbitration, the courts of competent jurisdiction in India shall have exclusive jurisdiction over any legal proceedings arising hereunder.
13. Contact & Practice Support
If you have questions regarding these Terms of Service or need customized practice agreements, please reach out to our legal and customer success team:
Greeto Operations & Legal
Digital Front-Desk Solutions for Local Practices